1. MaintenanceSystem Services

TOP Solutions realizes that hardware and solution maintenance is critical to keep the system running for customer business. It can help the system recover from unplanned interruption and have less impact to the business. We have designed our flexible services for the best suitable to customer environment with cost effective. You may also use Maintenance System Servicesservices to help address your existing maintenance and support cost through different service levels.

Maintenance System Services delivers fully support both hardware and software including next business day on-site. It is suitable for the customer who has no dedicated IT staffs or need more service support beyond daily operation. It is ideally for reliable priority on-site assistance during business hours. It also includes telephone support direct to our service specialists and vender co-ordination. It offers 6 days service with 8 office hours per day.

2. Service Level Response

TOP Solutions service engineer is assigned to arrive at customer location within time frame up to the service level. TOP Solutions provides the following service levels.

8×6 Next Business day

The engineer will assign to arrive at customer location on next business day after we receive your call and perform remote problem determination. TOP Solutions provides service from 8:00 a.m. to 5:00 p.m. Monday through Saturday, excluding TOP Solutions holidays.

Other service levels are available on requested.